Returns & Exchanges (VIETNAM)
A. Exchange Policy
DAHLIA accepts exchanges within 3 days of receiving your order, with prior notice required. Each item may be exchanged only once. Exchanges can be made for an item of equal or higher value; if the replacement item is of lower value, the price difference will not be refunded.
- Exchange shipping fees: For customer-requested exchanges, the customer is responsible for shipping fees both ways. If the exchange is due to an error or fault on DAHLIA’s part, DAHLIA will cover shipping fees both ways.
- Exchanges and returns are only accepted for orders with a product video or photo.
Items Not Eligible for Exchange/Return:
- Made-to-order/customized items.
- Underwear, lingerie, swimwear, or products that include undergarments.
- Items that have been worn, washed, torn, stained, or damaged.
- Items with tags removed or cut off.
- Items with traces or odors of perfume, cigarette smoke, deodorant, body odor, or cosmetics.
B. Return & Refund Policy
DAHLIA offers refunds in the form of store credit. Once the returned item has been received and approved, its value will be issued as store credit to use toward a future DAHLIA purchase.
International Returns & Exchanges Policy
A. EXCHANGES
DAHLIA accepts exchanges on regular-priced items provided the request is made within 7 days of delivery. Customers must notify DAHLIA within 48 hours of receiving their order and provide photo or video proof of the item's condition.
Each item may be exchanged once only for a product of equal or greater value. If the replacement item is of lower value, the price difference will not be refunded. Customers are responsible for the shipping cost to return the item to Vietnam, as well as the shipping cost for the replacement item to be sent from Vietnam, including any applicable taxes, duties, or customs fees.
The following items are not eligible for exchange or return:
- Sale items and custom-made items.
- Underwear, lingerie, swimwear, or products that include undergarments.
- Items that have been worn, washed, torn, stained, damaged, or are missing their original tags or accessories.
- Items with perfume, cigarette smoke, deodorant, body odor, makeup stains, or residue.
B. RETURNS & REFUNDS
For international returns, DAHLIA offers refunds in the form of store credit. Once the returned item has been received and inspected, store credit will be issued for the value of the item(s) approved for return. Customers are responsible for return shipping costs to Vietnam, along with any applicable customs duties, taxes, or additional fees.
For international shipments, we recommend using a trackable shipping service such as DHL, FedEx, or UPS.
Items confirmed to be faulty due to DAHLIA will be handled separately in accordance with our Faulty Item Policy.